TERMS AND CONDITIONS
GENERAL TERMS AND CONDITIONS FOR THE SALE OF SERVICES BY THE Royal Tulip City Center Tanger HOTEL “PALMA DE MALLORCA HOTEL”.
Updated on November 3, 2023OWNER, HOST and PUBLISHER OF THE SITE
PALMA DE MALLORCA HOTEL
Rte de Malabata, Tanger 90000
PLEASE CAREFULLY READ THE GENERAL TERMS AND CONDITIONS FOR THE SALE OF SERVICES BY THE Royal Tulip City Center Tanger BEFORE MAKING A BOOKING
The Royal Tulip City Center Tanger, an esteemed hotel located in Tangier, Morocco, offers a range of services (hereafter referred to as the “Services”) available for booking through its official website, its mobile applications, and on-site at the hotel.
These General Terms and Conditions of sale (hereinafter referred to as the “T&Cs”) apply to any booking made by a natural person who is not an individual commercial trader (hereinafter the “Guest”) using the Services provided exclusively by The Royal Tulip City Center Tanger.
The Guest should contact The Royal Tulip City Center Tanger directly to find out the terms and conditions of stay for the hotel (hereinafter referred to as the “T&Cs of Stay”).
By using the Services, the Guest acknowledges that they have full legal capacity allowing them to be bound under these T&Cs and guarantees the truthfulness and accuracy of the information provided.
ARTICLE 1: DEFINITIONS
ARTICLE 2: SCOPE: PERSONAL BOOKINGS
ARTICLE 3: BOOKINGS – GENERAL RULES
ARTICLE 4: PAYMENT
ARTICLE 5: THIRD-PARTY TRAVEL SITES - PARTNERS
ARTICLE 6: SPECIFIC TERMS AND CONDITIONS OF PROMOTIONAL OFFERS AND/OR SPECIAL OFFERS
ARTICLE 7: LIABILITY
ARTICLE 8: CHANGES TO THE T&Cs
ARTICLE 9: PERSONAL DATA
ARTICLE 10: INTELLECTUAL PROPERTY RIGHTS
ARTICLE 11: ENTIRETY AND TITLES
ARTICLE 12: FORCE MAJEURE
ARTICLE 13: CLAIMS – GUEST SERVICES
ARTICLE 14: APPLICABLE LAW AND JURISDICTION
ARTICLE 1: DEFINITIONS
“Mobile Applications”: refers to the mobile applications operated by The Royal Tulip City Center Tanger which the Guest can download and access from a mobile telephone or a tablet, and through which the Guest can make bookings at The Royal Tulip City Center Tanger.
“Guest(s)”: refers to the non-trading, adult, and legally competent individuals who make personal bookings for personal purposes at The Royal Tulip City Center Tanger.
“T&Cs of Stay”: refers to the document(s) issued by The Royal Tulip City Center Tanger describing the Terms and Conditions of stay at the hotel, including check-in and check-out times, child policies, etc. Guests should contact The Royal Tulip City Center Tanger to review its T&Cs of Stay.
“Data”: refers to all the information provided by the Guest when making a booking, about themselves and about third-party individuals for whom they are making the booking, including personal data.
“Personal Data”: refers to any information about a directly or indirectly identified or identifiable individual, in particular by reference to an identifier such as a name, identification number, location data, online username, or one or more particular indicators specific to their physical, physiological, genetic, mental, economic, cultural, or social identity.
“Establishment”: refers to The Royal Tulip City Center Tanger hotel where Guests can make bookings for accommodation.
“Offer(s)”: refers to the accommodation options offered (beds, rooms, apartments, etc.) at The Royal Tulip City Center Tanger advertised through its Services, including the description of the hotel, the presentation and specific features of each accommodation type, the applicable rate, and the conditions of guarantee and cancellation. Different T&Cs of Stay may apply depending on the specifics of the booking.
“Partners”: refers to any third-party entities such as online travel agencies (e.g., Booking.com) through which The Royal Tulip City Center Tanger may be booked. The relationship with such Partners is governed by separate agreements that may influence the booking conditions available on their platforms.
“Booking(s)”; “Online Booking(s)”: refers to the reservation(s) of accommodation at The Royal Tulip City Center Tanger made via the Services.
“Personal Bookings”: refers to individual bookings that include a number of accommodations and/or persons as defined by The Royal Tulip City Center Tanger’s specific booking policies. This is distinct from “Group Bookings” which are subject to different terms and conditions and may involve different rates.
“Services”: refers to the online platforms such as the official website, mobile applications, and any associated booking sites through which The Royal Tulip City Center Tanger markets its accommodations and through which Guests can make Personal Bookings.
“Reserved Rate”: refers to the price and conditions applicable (cancellation, changes, etc.) as defined by these T&Cs and the Offer issued by The Royal Tulip City Center Tanger, selected and accepted by the Guest as part of their Booking and following confirmation of their Booking. This Rate may include any local and/or additional taxes corresponding to the additional services selected by the Guest.
ARTICLE 2: SCOPE: PERSONAL BOOKINGS
These Terms and Conditions (T&Cs) are applicable exclusively to Personal Bookings made through The Royal Tulip City Center Tanger’s booking platforms, including the official website, mobile applications, and any authorized online travel agencies.
The maximum number of accommodations that can be booked as part of a Personal Booking is determined by The Royal Tulip City Center Tanger’s booking policy. Guests wishing to make bookings for a larger number of accommodations or guests than permitted for Personal Bookings should contact The Royal Tulip City Center Tanger directly through the contact details provided on our official website or through the “Contact Us” feature on our mobile application.
ARTICLE 3: BOOKINGS – GENERAL RULES
3.1 Booking Process
Bookings made by the Guest are completed through The Royal Tulip City Center Tanger’s reservation system, which includes the official website, mobile application, and designated travel agents or third-party booking platforms, if any. A Booking is considered confirmed once a reservation number is generated and displayed on the confirmation screen, and the Guest receives an email confirmation. Each Booking is accompanied by a unique reservation number that allows the Guest to manage their Booking, subject to the terms and conditions of the Reserved Rate. The Guest must complete all mandatory fields on the booking form before submission.
3.2 Display of Prices
Prices quoted are valid at the time of inquiry or Booking on the platform. Prices are displayed inclusive of all taxes, and any change to the tax rate will be reflected in the prices at the time of billing. Prices are typically displayed in the currency of the country where The Royal Tulip City Center Tanger is located, but may be displayed in the currency selected by the Guest based on the location or language preferences. Currency conversions are estimated and non-binding. All Bookings are payable in the local currency of The Royal Tulip City Center Tanger unless otherwise specified.
3.3 Cancellation/Amendment by the Guest
The terms of the Reserved Rate define the conditions under which a Booking may be cancelled or amended. Non-refundable rates require full payment at the time of Booking and cannot be cancelled or changed. Flexible rates allow for cancellation or changes to be made up to a certain time before the check-in date without penalty. In case of early departure or no-show, the full amount of the stay as booked may be charged. Bookings are personal and non-transferrable.
3.4 Booking Times for Services
Online Booking availability may cease at a specified time before the check-in date. Guests should contact The Royal Tulip City Center Tanger directly for late bookings. Specific check-in and check-out times are determined by The Royal Tulip City Center Tanger and are outlined in the confirmation email.
ARTICLE 4: PAYMENT
4.1 General Payment Rules
All reservations must be paid in the hotel's local currency unless otherwise agreed upon. Guests should inquire directly with the Royal Tulip City Center Tanger Hotel for the specific terms and payment policies. Guests will bear any currency exchange fees if the charge is made in a currency different from the one stated in the reservation. To secure a reservation, guests will be asked to provide a credit card number as a guarantee, but it won't be charged right away. Payment for the stay is typically made at the Royal Tulip City Center Tanger Hotel either on arrival or departure, depending on the hotel's policies, unless the guest fails to show up or cancel in time according to the rate's cancellation terms. The hotel might place a hold on an amount from the guest's credit card upon check-in as a security deposit for incidentals or damages. This pre-authorization is not an actual charge, but it can affect the available credit limit temporarily. After the stay, the hold should be released within a few days, but it might take longer depending on the guest's bank. Some special offers might require online pre-payment, which cannot be refunded or modified. If a guest doesn't show up without canceling in time, the no-show policy will apply, and they might be charged for the first night or the entire stay, depending on the rate's terms.
4.2 Payment Methods
Payments for reservations can be made via credit card. The hotel's booking service ensures secure transactions. Depending on location and currency, payments may go directly to the Royal Tulip City Center Tanger Hotel or through a secured payment processor. Guests might need to present the credit card used for booking upon arrival for verification. Accepted credit cards usually include Visa and MasterCard, with other options like American Express and UnionPay also potentially available. For any questions about payment methods, guests are encouraged to contact the Royal Tulip City Center Tanger Hotel directly.
4.2.1 Security and Booking Verification
To keep card payments secure, guests must provide the card verification code (CVV) when making a payment. Any fraudulent or suspicious payments can lead to the cancellation of the reservation, with potential legal consequences for the guest. The hotel may perform checks to prevent online fraud and verify the authenticity of the booking and payment. Guests may be asked to provide a copy of their identity document for this purpose. Guests have the right to access and request corrections to their personal data held by the hotel, in accordance with the hotel's privacy policy.
4.2.2 At the Hotel Payment Methods
Other than cash, the hotel accepts credit cards like Visa, MasterCard, and potentially others such as American Express and UnionPay. For a detailed list of accepted payment methods, guests should check with the Royal Tulip City Center Tanger Hotel.
ARTICLE 5: PARTNERSHIPS AND THIRD-PARTY SALES
5.1 Sales Through Third-Party Travel Platforms
The Royal Tulip City Center Tanger Hotel may engage in partnerships with third-party travel platforms to facilitate the search, selection, and reservation of accommodation at the hotel by guests. When booking through these third-party platforms, the platform in question will generally serve as the primary contact for any inquiries related to the booking. Reservations are made using the electronic booking forms available on the third-party websites and their mobile services. The terms and conditions of the guest's stay are governed by the Royal Tulip City Center Tanger Hotel's policies. Guests are encouraged to contact the hotel directly to understand these terms fully.
5.2 Booking Confirmation
A booking is validated by the provision of a confirmation number to the guest, which is displayed on the confirmation screen and sent via email.
5.3 Specific Conditions of Partner Offers
Guests agree to the terms and conditions of the reserved rate by partner brands, which may include amendment, cancellation, no-show policies, rates, refund procedures, taxes, and promotional offers. The terms related to the partner brand's reserved rate are as communicated by the partner and displayed on the Royal Tulip City Center Tanger Hotel's services. Guests are advised to verify these conditions directly with the establishment.
5.4 Payment Methods for Partner Brand Reservations
The hotel's services may offer the option for guests to pay for their booking directly through the website, either in full or in part, in accordance with the partner's offer terms, using secure online payment methods. In some cases, the Royal Tulip City Center Tanger Hotel's technical intermediary may handle the payment transactions on behalf of the partner brand.
ARTICLE 6: SPECIFIC TERMS AND CONDITIONS OF PROMOTIONAL AND SPECIAL OFFERS
Throughout the year, Royal Tulip City Center Tanger Hotel presents various promotional and special offers that come with unique rates and specific terms and conditions. Guests can access and review these terms as follows: By selecting the appropriate tab on the Royal Tulip City Center Tanger Hotel website or mobile application that relates to the promotional or special offer relevant to their booking. While navigating the hotel's website or using the mobile application. To take advantage of these promotional and special offers, which provide access to special rates (e.g., for sports events, seniors, corporate bookings), guests might be required to input a specific code that validates their eligibility for such rates.
ARTICLE 7: LIABILITY
7.1 Fulfilling Obligations
The Royal Tulip City Center Tanger Hotel and the Guest commit to fulfilling their obligations with due care and in good faith in accordance with the Terms and Conditions. Each party shall be accountable for any damage they may cause to the other party due to a breach of these commitments.
7.2 Reservation Conditions
When making a reservation directly with the Royal Tulip City Center Tanger Hotel, the Guest enters into a contractual relationship with the Hotel. The conditions applicable to their stay are established by the Royal Tulip City Center Tanger Hotel and are made available for review by the Guest upon request. The Royal Tulip City Center Tanger Hotel undertakes to provide accurate booking details and to send a confirmation email directly to the Guest.
7.3 Images and Descriptions
The images and descriptions provided on the Royal Tulip City Center Tanger Hotel's website or promotional materials are intended to be as accurate as possible. However, slight variations may occur, particularly due to room refurbishment or furniture updates. These images and descriptions are not legally binding.
7.4 Limitations of Liability
The Royal Tulip City Center Tanger Hotel will not be liable for the failure to perform, or the improper performance of the contract, in cases of force majeure, unexpected or insurmountable actions of a third party, or the Guest's own actions. This includes, but is not limited to, situations such as internet outages, inability to access the hotel’s booking platform, or in cases where the Guest's payment is not authorized by the bank.
7.5 Third-Party Links
The Royal Tulip City Center Tanger Hotel may provide links to third-party sites for the convenience of Guests. However, the hotel is not responsible for the content or the privacy practices of these external sites.
7.6 Availability and Reliability
While the Royal Tulip City Center Tanger Hotel makes every effort to ensure the availability and reliability of its booking platform and services, it cannot guarantee uninterrupted access or the absence of technical difficulties. The hotel will not be held liable for any inconvenience or loss arising from such issues, except in cases of negligence on the part of the hotel.
7.7 Information Accuracy
The Royal Tulip City Center Tanger Hotel itself is responsible for the accuracy and completeness of the information regarding its services, rates, and availability. In the event of any discrepancies, the hotel's own records will be considered definitive.
7.8 Incomplete or Incorrect Reservations
Reservations that are incomplete, incorrect, or fraudulent for reasons attributable to the Guest will result in cancellation of the reservation at the Guest's expense. The Royal Tulip City Center Tanger Hotel reserves the right to take any appropriate legal action in such instances.
7.9 Guest Behavior
The Guest is expected to behave respectfully towards hotel staff and other guests at all times. The Royal Tulip City Center Tanger Hotel reserves the right to remove any Guest from the hotel premises who is found to be engaging in harmful or disruptive behavior, without any obligation to provide compensation or refund for any services not rendered as a result.
ARTICLE 8: CHANGES TO THE TERMS AND CONDITIONS
8.1 Terms Change Policy
The terms and conditions that apply to the Guest's reservation and stay are those that were in effect at the time of the reservation and accepted by the Guest. However, the Royal Tulip City Center Tanger Hotel reserves the right to modify these terms and conditions at any time. Such amendments will be effective immediately and will apply to any reservations made or services used after such changes have been implemented.
8.2 Guest Responsibility
The Royal Tulip City Center Tanger Hotel is not required to personally notify each Guest of changes to the terms and conditions. It is the responsibility of the Guest to stay informed of any such changes by reviewing the terms and conditions periodically. The most current version of the terms and conditions will be available on the hotel’s website or upon request at the hotel reception.
8.3 Acceptance of Changes
Continued use of the Royal Tulip City Center Tanger Hotel’s services after any amendments to the terms and conditions will constitute the Guest's acceptance of the changes. Guests are advised to print or save a copy of the terms and conditions for their records upon making a reservation.
ARTICLE 9: PERSONAL DATA
9.1 Acknowledgment and Consent
The Royal Tulip City Center Tanger Hotel acknowledges the importance of privacy and is committed to protecting the personal data of its guests (hereafter referred to as 'Data Subjects'). This includes any information collected during the booking process, guest authentication, and while managing access to and use of the Hotel's services.
9.2 Collection of Personal Data
The Royal Tulip City Center Tanger Hotel may collect personal information such as names, contact details, payment information, and other relevant details necessary to fulfill its service obligations and enhance the guest experience.
9.3 Use of Personal Data
The data collected will be used for the purposes of completing reservations, providing hospitality services, processing payments, and any other services related to the operations of the Royal Tulip City Center Tanger Hotel.
9.4 Consent to Data Use
By providing personal data to the Royal Tulip City Center Tanger Hotel, guests consent to the collection, processing, and use of their data as outlined in these terms and conditions and as necessary for the provision of the requested services.
9.5 Data Protection
The Royal Tulip City Center Tanger Hotel will implement appropriate technical and organizational measures to ensure the protection of personal data against unauthorized access, alteration, disclosure, or destruction.
9.6 Sharing of Personal Data
The Royal Tulip City Center Tanger Hotel will not share personal data with third parties without the explicit consent of the Data Subject, except as required by law or as necessary for the provision of services to the guest.
9.7 Access and Correction
Data Subjects have the right to access their personal data and may request corrections to any inaccurate or incomplete information.
9.8 Data Retention
Personal data will be retained for as long as necessary to fulfill the purposes for which it was collected, or as required by applicable law.
9.9 Changes to Personal Data Policies
The Royal Tulip City Center Tanger Hotel reserves the right to modify its personal data policies at any time. Guests will be informed of any significant changes to how their personal data is handled. By engaging with the Royal Tulip City Center Tanger Hotel's services, guests acknowledge and agree to the terms outlined in this article regarding the handling of their personal data.
ARTICLE 10: INTELLECTUAL PROPERTY RIGHTS
10.1 Intellectual Property Rights
The terms and conditions outlined herein do not grant any transfer of intellectual property rights to the Guest. The rights granted to the Guest under these T&Cs are limited to the right to navigate the Royal Tulip City Center Tanger Hotel’s website (the 'Site') and mobile application, and to make bookings ('Services') globally, in accordance with the conditions stated within.
10.2 Trademarks and Logos
The trademarks, service marks, trade names, and logos displayed on the Site, including the name and logo of the Royal Tulip City Center Tanger Hotel, are registered and unregistered trademarks of the Royal Tulip City Center Tanger Hotel. These trademarks and logos may not be used without the prior written consent of the Royal Tulip City Center Tanger Hotel.
10.3 Copyright
The content published on the Site, including texts, graphics, images, and other material, is owned by the Royal Tulip City Center Tanger Hotel or is used with permission. This content is protected by copyright and other intellectual property laws. Except for personal and non-commercial use, any reproduction, modification, distribution, transmission, or display of the content on the Site is strictly prohibited without the express written consent of the Royal Tulip City Center Tanger Hotel.
10.4 Use of Site Content
Any texts from the Site, unless explicitly stated otherwise, are the intellectual property of the Royal Tulip City Center Tanger Hotel. Guests may cite the texts in accordance with the provisions of Article L.122-5 of the Intellectual Property Code, provided that the URL of the Site is clearly mentioned or is included as a hyperlink.
10.5 Photographic Content
All photographic reproductions featured on the Site are either the property of the Royal Tulip City Center Tanger Hotel or are used with the necessary permissions from their respective authors.
10.6 Hyperlinks
Any external link to the Site must be previously and expressly authorized in writing by the Royal Tulip City Center Tanger Hotel. Similarly, the Royal Tulip City Center Tanger Hotel will only establish links to external sites with the prior consent of the respective site owners.
10.7 Acknowledgment and Agreement
By accessing and using the Site and its content, Guests acknowledge and agree to respect the intellectual property rights of the Royal Tulip City Center Tanger Hotel. Any unauthorized use of the Site’s content could result in legal action.
ARTICLE 11: ENTIRETY AND TITLES
11.1 Entire Agreement
These Terms and Conditions, along with the Privacy Policy, Cookie Policy, and any other legal notices published by The Royal Tulip City Center Tanger Hotel, constitute the entire agreement between The Royal Tulip City Center Tanger Hotel and the Guest in relation to the use of the Booking services.
11.2 Current Version
The most current version of these Terms and Conditions and accompanying policies shall supersede all previous versions and apply to the Guest's reservation and stay.
11.3 Exclusive Terms
Only the Terms and Conditions set forth by The Royal Tulip City Center Tanger Hotel apply to the Guest's reservation and stay. No additional or alternative terms provided by the Guest shall be of any effect unless expressly agreed to in writing by The Royal Tulip City Center Tanger Hotel.
11.4 Discrepancy
In the case of a discrepancy between the Booking confirmation and these Terms and Conditions, the details in the Booking confirmation will take precedence with respect to the commitment in question.
11.5 Headings
The headings contained in these Terms and Conditions are for reference purposes only and shall not affect in any way the meaning or interpretation of these Terms and Conditions.
ARTICLE 12: FORCE MAJEURE
12.1 Definition
Force Majeure refers to any external, unpredictable, insurmountable event that is beyond the control of both the Guest and The Royal Tulip City Center Tanger Hotel. Such instances of Force Majeure or fortuitous event are to be determined according to the jurisprudence of the courts where The Royal Tulip City Center Tanger Hotel is established.
12.2 Non-Liability
Neither party shall be held liable for a failure to perform its obligations if such failure is due to an event of Force Majeure. It is expressly understood between the parties that Force Majeure shall temporarily suspend the performance of their reciprocal obligations and that each party shall bear the costs incurred to them as a result.
ARTICLE 13: CLAIMS – GUEST SERVICES
13.1 Communication
For any inquiries or claims regarding a Booking, Guests should direct their communication either to The Royal Tulip City Center Tanger Hotel at which their stay was booked, to the Guest service of the third-party Partner involved in the Booking process, if applicable, or to The Royal Tulip City Center Tanger Hotel’s own guest service department, which will facilitate mediation between the involved parties as necessary.
13.2 Contact Information
The contact information for The Royal Tulip City Center Tanger Hotel guest services is as follows:
By mail: The Royal Tulip City Center Tanger hotel Rte de Malabata, Tanger 90000
By telephone: +212 (0) 5393-09000
By e-mail: info@royalorchidee.com
The Guest is invited to send any claim in connection with a stay as soon as possible, in order to facilitate the processing thereof. They should in addition have taken care during their stay to notify any annoyance in order to restrict the possible consequences thereof.
ARTICLE 14: APPLICABLE LAW
14.1 Governing Law
The General Terms and Conditions set forth are governed by Moroccan law. In case of a dispute, the Guest may initiate proceedings in the jurisdiction of their residence at the time of the Booking or in the jurisdiction where the hotel is located. The Parties commit to seek an amicable resolution to any disputes that may arise. In the absence of an amicable settlement, the matter will be referred to the competent Moroccan courts, which will have exclusive jurisdiction.